Refund Policy

Last Updated: 11th December, 2025

PromptPal is a subscription-based SaaS platform. This Refund Policy outlines how refunds are handled.

1. Free Trial

PromptPal may offer a 14-day free trial or similar promotional period. You will not be charged until the trial ends.

2. Refund Eligibility

Refunds may be granted only under the following conditions:

• You experienced a technical issue that our support team could not resolve
• Accidental or duplicate charges occurred
• The request is made within 7 days of the subscription charge

Refunds are not provided for:

• Change of mind
• Partially used subscription periods
• Failure to cancel before auto-renewal
• User dissatisfaction with AI-generated output

3. Canceling Your Subscription

You may cancel anytime from your dashboard. Your plan remains active until the end of the billing cycle.

4. Refund Process

To request a refund:

• Email billing@promptpal.app
• Include:
  • Your account email
  • Invoice ID
  • Reason for refund

Refunds (if approved) will be issued to the original payment method within 5–10 business days.

5. Non-Refundable Items

• One-time purchases (e.g., credits, add-ons)
• Team/enterprise licenses once activated
• API credit usage

6. Changes to Refund Policy

We may revise this policy at any time. Updates will be posted on our website.